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F.A.Q.

How do I pay for my order?
We currently accept the following methods of payment: Visa, Mastercard, Amex, Solo as well as Paypal.

I placed a successful order, but why didn’t I receive a confirmation e-mail yet?
During high traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after one hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us at info@pinkin.bio with your order number and last name and we will resend your confirmation.

When will my order arrive?
Shipping time depends on your location. EU orders will be delivered between 3-8 working days and all other countries please allow up to 10 business days. Note these transit times are estimates and may vary.

Do you accept returns?
Yes, please refer to the returns section in our Terms&Conditions.

How can I contact you?
Please email info@pinkin.bio with any question regarding your order.

Will I be charged tax or customs on orders?
You will not be charged any extra tax or customs if you live within the EU. If you live outside that zone, you may be charged customs or import tax. The Pink Lemonade c/o Xvybz Srl is not responsible for import duty or customs tax, and this is solely the responsibility of the buyer.

VAT
VAT is included in the prices showing on the website.

Can I track my order?
Once your order is shipped, you will get a confirmation and a tracking number.

What time do you update your online shop?
Generally, we update our online shop at 6 pm local time in Milan, ITALY.

When are particular items released?
Most of our items do not have set release dates. Please sign up for The Pink Lemonade newsletter. You will receive email alerts each time we release a product.

Do you restock your inventory?
On occasion we will restock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

I’ve added an item to my cart, but now is sold out.
Products on our site are sold on a first come, first served basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.

Do you offer gift cards?
We do not offer gift cards through the web shop pinkin.bio.